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Today's English Lesson
Calling Tech Support
I recently signed up for a new ISP for my office, using DSL. I managed to get the modem and the router configured properly, but now my email won't work. I dug out the manual that came with the modem and called the toll-free line for technical support . I'm not a big fan of most IT departments, but if something doesn't work, they're the only game in town.
I explained to the tech support person that I couldn't get my email to send or receive. He asked me if I had checked the Ethernet connection from the modem to the router, and I said I did. Then he asked if I had run any diagnostics on the email software, and if I was able to connect to the web. I said no to both of these questions. He told me he would submit a ticket and have the problem escalated to the next level. Someone should be calling me back, he said.
signed up: register يسجل – يشترك في (خدمة)I explained to the tech support person that I couldn't get my email to send or receive. He asked me if I had checked the Ethernet connection from the modem to the router, and I said I did. Then he asked if I had run any diagnostics on the email software, and if I was able to connect to the web. I said no to both of these questions. He told me he would submit a ticket and have the problem escalated to the next level. Someone should be calling me back, he said.
I won't hold my breath
ISP: internet service provider مزود خدمة الانترنت
DSL اتصل انترنت عن طريق خط التليفون ( اسرع من الديال ب )
managed to: was successful in نجحت في
modem مودم الانترنت
router configured (configure: set up الروتر جاهز للتشغيل
Wireless: wi fi لاسلكي
dug out يحصل علي شييء بصعوبة عن طريق البحث
toll-free line الرقم المجاني
technical support: tech support المساعدة الفنية
IT: information technology تكنولوجيا المعلومات
the only game in town الشخص الوحيد الذي يمكنه فعل ذلك
Ethernet شبكة إيثرنت متوافقة مع بروتوكول TCP/IP
diagnostics استكشاف الاخطاء
connect to the web الاتصال بالانترنت
submit a ticket سيمليء استمارة ويرسلها للمسئول عن المشكلة
Escalated: bring it to a higher level يصعد – يزيد من حدة
I won't hold my breath اتوقع ان لن يحدث اى شيء
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