Calling Tech Support

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Today's English Lesson

Calling Tech Support

I recently signed up for a new ISP for my office, using DSL. I managed to get the modem and the router configured properly, but now my email won't work. I dug out the manual that came with the modem and called the toll-free line for technical support . I'm not a big fan of most IT departments, but if something doesn't work, they're the only game in town.

I explained to the tech support person that I couldn't get my email to send or receive. He asked me if I had checked the Ethernet connection from the modem to the router, and I said I did. Then he asked if I had run any diagnostics on the email software, and if I was able to connect to the web. I said no to both of these questions. He told me he would submit a ticket and have the problem escalated to the next level. Someone should be calling me back, he said.

I won't hold my breath

signed up: register    يسجل – يشترك في (خدمة)

ISP: internet service provider    مزود خدمة الانترنت

DSL    اتصل انترنت عن طريق خط التليفون ( اسرع من الديال ب )

managed to: was successful in     نجحت في

modem    مودم الانترنت

router configured (configure: set up    الروتر جاهز للتشغيل

Wireless: wi fi    لاسلكي

dug out    يحصل علي شييء بصعوبة عن طريق البحث

toll-free line    الرقم المجاني

technical support: tech support    المساعدة الفنية

IT: information technology    تكنولوجيا المعلومات

the only game in town    الشخص الوحيد الذي يمكنه فعل ذلك

Ethernet    شبكة إيثرنت متوافقة مع بروتوكول TCP/IP

diagnostics    استكشاف الاخطاء

connect to the web    الاتصال بالانترنت

submit a ticket    سيمليء استمارة ويرسلها للمسئول عن  المشكلة

Escalated: bring it to a higher level     يصعد – يزيد من حدة

I won't hold my breath    اتوقع ان لن يحدث اى شيء

Making a Presentation

Visit every day for a new, free English lesson! Our  English lessons feature real English conversations about work and business conversation

Today's English Lesson

Making a Presentation

I don't normally get stage fright, but the thought of getting up in front of my colleagues to give a presentation always gives me butterflies. But I have no choice; my boss asked me to do it, so I will.

I set up my projector and PowerPoint program on my laptop. Clearing my voice , I stood up and addressed the 10 people present at the meeting. I started off by saying, "Good afternoon. I want to thank you for inviting me to talk to you today." I had a clicker in my hand to advance the slides. "Today I'm going to talk to you about our new product, Provasic. Please feel free to ask questions as we go along," I said. I then flipped through the slides showing pictures of our product, and concluded by summarizing the main points of my talk with bullet points.

I finished by saying, "Thank you for your attention today. My contact information is on your handout." Whew! I was glad that was over

stage fright    خائف من الوقوف امام الناس لالقاء خطاب

colleagues    زملاء العمل (نفس المهنة والمكانة)

gives me butterflies: make me worried    يقلقني

projector    جهاز لعرض الرقائق الشفافة

Clearing my voice  

present at the meeting    موجودين بالاجتماع

I want to thank you for inviting me    لبداية القاء الخطاب

clicker    مثل لريموت كنترول للتنقل بين الشرائح

advance the slides    التنقل بين الشرائح

Today I'm going to talk to you about    لبداية القاء الخطاب

Please feel free to    طريقة مهذبة للحوار

flipped through the slides    التنقل بين الشرئح سريعا

main points    النقاط الاساسية

bullet points    الفقرات (الجمل التى نستخدم لها التعداد النقطي

Thank you for your attention    لانهاء الخطاب

contact information    بيانات الاتصال

handout    البيان المعد للتوزيع في الاجتماع الذي يحتوي علي البنود

Whew    للتعبير عن الراحة